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Frequently Asked Questions

About Our Laptops

  1. What are refurbished laptops?

    Refurbished laptops are previously used laptops that have been inspected, tested, and restored to full working condition by a manufacturer or third-party retailer. They may have minor cosmetic imperfections, but they are fully functional and come with a warranty.

  2. What are used laptops?

    Used laptops are laptops that have been previously owned and used by someone else. They may have signs of wear and tear, and they may not come with a warranty or may have a reduced warranty.

  3. What is the difference between refurbished and used laptops?

    Refurbished laptops have been inspected, tested, and restored to full working condition, while used laptops have not. Refurbished laptops come with a warranty, while used laptops may not.

  4. Are refurbished laptops as good as new laptops?

    Refurbished laptops have been inspected, tested, and restored to full working condition, so they should be just as good as new laptops. They may have minor cosmetic imperfections, but they are fully functional and come with a warranty.

  5. What warranty do refurbished laptops come with?

    The warranty for refurbished laptops can vary depending on the manufacturer or retailer. At Tesla Laptops refurbished laptops are provided with 3 months warranty.

  6. Are used laptops inspected and tested before being sold?

    We at Tesla Laptops inspect and test used laptops before we sell them, but as compared to refurbished laptops, we only provide a 15-day warranty on used laptops.

  7. How can I be sure that a refurbished or used laptop is in good working condition?

    You can check our previous customer experiences and reviews to ensure that the used and refurbished laptops you are buying from Tesla Laptops are in good working condition.

  1. How do I request a refund for my purchase?

    To request a refund, please contact our customer support team with your order number and the reason for the refund within 3 days of purchase. They will guide you through the process.

  2. How long does it take to process a refund?

    Refunds are usually processed within 2-3 business days of receiving the returned item.

  3. Will I be refunded the full amount of my purchase, including shipping and handling costs?

    No, you will be refunded the full amount of your purchase, excluding shipping and handling costs.

  4. Can I exchange an item instead of getting a refund?

    Yes, you can exchange an item for a different one. Please contact our customer support team for assistance.

  5. Are there any circumstances under which a refund will not be granted?

    Refunds will not be granted for products that have been misused, abused, or modified. Additionally, refunds will not be granted if the product is not with its original bill or if it is not in a resalable condition.